CLEARPORT

Refunds & Cancellation

Home internet: Sections 8 and 9 of the Terms of Service, in full · Roam app and Trip Pass: below

The Home internet part reproduces Sections 8 and 9 of the Terms of Service word for word; if it and the Terms ever disagree, the Terms are the agreement. The Roam app and Trip Pass part is Clearport's refund policy for those plans (version 1.0, 7 October 2026).

8. Trial period and returns

The first 30 days are a trial at the published trial rate. At the end of the trial, you keep the Equipment and continue at your plan rate — or you may return the Equipment within 14 days, in good condition, for a refund of your setup fee minus the published install/restocking deduction. Exact figures per tier are on the pricing page. (This is a partial-refund mechanic, not a "free trial" — the trial month itself is not refunded.)

9. Cancellation, termination, and refunds

You can leave whenever you want. Cancel any time via WeChat — no forms, no retention scripts, no penalty:

Your Service continues to the end of the period you've paid for, and you are not charged again. Partial periods are not refunded when you cancel — except prepaid yearly plans, where we refund the unused full months beyond the current one (we push yearly billing for our convenience; you shouldn't carry the risk of it).
Section 5.5 applies (we remove access; factory reset on request).

If we terminate or suspend you (only via the Section 10 process, or non-payment per Section 7):

You receive a pro-rated refund of all unused prepaid fees — unless the termination was for conduct that violates applicable law, involves fraud or deliberate misuse, or caused harm to the Service or other customers. Honest customers never lose money because we ended the relationship.

If the Service is discontinued or becomes impossible (Section 12), all unused prepaid fees are refunded pro-rata, always.

Roam app and Trip Pass

This part covers the Clearport Roam app plans (Solo, Family, Unlimited) and the Trip Pass. The Operator is Clearport Technologies Limited, a Hong Kong company (CR No. 81070373).

Try it first, for free. Every new Roam account starts with a free week, and a Trip Pass starts with 3 free days. Nothing is charged automatically, and nothing renews by itself.

Your first payment is covered.

Roam plans: if Roam does not work for you within 14 days of your first payment, tell us and we refund that payment in full. Monthly or yearly, it makes no difference.
Trip Pass: if it does not work for you within 3 days of paying, tell us and we refund the pass in full.

To ask, message us on WeChat, or reply to whichever contact you signed up with. You do not need to give a reason. We refund to the same payment method where we can, within 7 days of your request, and your access ends when the refund is made.

After that window. You can stop at any time: your access continues to the end of the period you paid for, and you are not charged again. If we end or discontinue the service, we refund all unused prepaid fees pro-rata.

This promise applies once per person: to the first payment of your first Roam plan, and to each Trip Pass.