Your Clearport Trip Pass keeps WhatsApp, Google, Instagram and your other everyday apps working while you are in China. Five minutes at home now saves a stressful first night.
Step 1 · Start here
Get your Trip Pass
One sign-up per couple — your name and an email or WhatsApp number. Nothing to pay today; the first 3 days are free. Then US$15 for 30 days, by Venmo or Zelle, and it ends by itself.
Downloading apps in China can be slow or impossible (Google Play doesn’t work there at all), so install everything before you leave.
Open your personal link — the one on your sign-up page, which looks like clearport.io/r/… — on the device you want to set up. It shows the steps for that device.
iPhone / iPad: the app is on the App Store. Follow the steps on your link in order: tap Get Clearport Roam, then Open. It isn’t searchable in the store, so use the button on your link.
Android:Google Play, or a direct download for phones without it — then open your link to sign in.
Windows laptop: a direct download. If Windows warns about an unknown publisher, choose More info → Run anyway; the installer is ours.
Mac: uses a free app called Hiddify; your link walks you through it.
Your phone will ask permission to add a connection profile — tap Allow. That is how every app of this kind works.
2 Travelling together? One pass, both of you
Your pass covers up to 5 devices — for a couple, two phones and a laptop or two. Send your personal link to your partner and have them open it on their own phone. Please don’t sign up a second time: that creates a separate pass.
If the app ever asks for a setup code or “the link we sent you”, just open your personal link again on that device.
3 Test once, the day before you fly
Open the app and tap Connect. It should say Protected within a few seconds. It works outside China too, so this is a real test — then tap Disconnect until you land.
Your 3 free days start the first time you connect, so test close to your departure, not weeks ahead.
4 When you land
On hotel Wi-Fi: join the Wi-Fi and finish its log-in page in your browser first (room number, surname, “accept”). Then open the app and tap Connect.
On a local SIM or your roaming plan: just open the app and tap Connect.
Leave it on for your whole trip.
If a network is very slow or won’t connect, change the app’s mode from Automatic to Anywhere. It is built to get through strict hotel and office networks.
5 What to expect
WhatsApp, Gmail, Google Maps, Instagram and the rest of your usual apps work as they do at home. Chinese apps you may pick up for the trip — WeChat, Alipay, DiDi — stay fast; Clearport leaves them alone.
Banking apps can be picky when you travel. If one refuses, disconnect, use it, then connect again.
6 Paying for your pass
Your first 3 days are free. After that the pass is US$15 for 30 days, by Venmo or Zelle — we will send you the details. Most people pay before they leave, so there is nothing to think about on the trip. It ends by itself: no card on file, nothing renews, nothing to cancel.
7 Coming back, or staying longer?
Just ask. We can start a new pass or move you to a monthly plan on the same sign-in.
Need help? Message us
Message us in the WhatsApp or WeChat chat you already have with us, or send us a message here. Tell us which city you are in and which app isn’t working; a screenshot helps.